Cancellation and Refund Policy

Effective Date: 20/12/2024

At 69 Recharge, we strive to provide efficient and reliable services. This Cancellation and Refund Policy outlines the terms under which transactions can be canceled or refunded. By using our services, you agree to this policy.

1. General Policy

1.1. All recharge transactions on our website are processed instantly and are considered final.

1.2. As recharges are delivered electronically, cancellations are not possible once a transaction has been successfully initiated.

1.3. Refunds are applicable only under specific circumstances as outlined below.

2. Refund Eligibility

You may be eligible for a refund in the following cases:

2.1. Failed Recharge: If the recharge amount is debited from your account but not credited to the intended number or service.

2.2. Duplicate Transactions: If you are charged more than once for the same transaction.

2.3. Technical Errors: If there is a system error or malfunction during the transaction process.

3. Non-Refundable Transactions

Refunds are not applicable in the following situations:

3.1. Incorrect details provided by the user (e.g., wrong mobile number, operator, or DTH ID).

3.2. Change of mind after a successful transaction.

3.3. Transactions that comply with the terms of the telecom operator or service provider.

4. Refund Process

4.1. Request Submission: To request a refund, users must contact us via email at support@69recharge.com with the following details:

• Transaction ID

• Date and time of the transaction

• Issue description

4.2. Verification: We will verify the transaction details and investigate the issue with the concerned telecom operator or service provider.

4.3. Processing Time: Approved refunds will be processed within 7–10 business days. Refunds will be credited to the original payment method.

5. User Responsibilities

5.1. Users must ensure that all transaction details (e.g., mobile number, DTH ID, and operator) are accurate before completing the payment.

5.2. Any errors in the details provided by the user are their sole responsibility and not eligible for refunds.

6. Cancellation Requests

6.1. As recharges are processed in real-time, cancellation of a successful transaction is not possible.

6.2. In cases of duplicate transactions, users may contact us for a resolution.

7. Contact Us

For any refund or cancellation-related queries, please reach out to us:

Email: support@69recharge.com

Address: Plot 965/4891, Opposite to St Arnold School, Jhartarang, Rourkela, Odisha, Pin code - 769004

By using 69 Recharge services, you acknowledge and accept this Cancellation and Refund Policy.